Refund & Return Policy

At Elyria Skincare, we are dedicated to providing high-performance, science-backed formulas. If your purchase does not meet your expectations, we are here to assist you. We offer a 15-day return and refund policy, allowing you 15 days from the date of delivery to request a return.

Note: To maintain the integrity and hygiene of our clinical formulations, products that have been opened or used are not eligible for return or refund under any circumstances.

Return & Refund Eligibility

We will process a return or refund for products found to be damaged or defective, provided the following conditions are met:

The product remains in its original condition.
The product is unopened and unused, with all seals intact.
The return request is initiated within 15 days of receipt.
A valid proof of purchase (invoice or order confirmation) is provided.

How to Initiate a Return

If you receive a damaged or faulty item, please follow these steps:

Document the Issue: Take clear, high-resolution images of the damaged product.
Contact Us: Email our support team at elyriaskincare@gmail.com with your order details and the images attached.
Dispatch: Once your request is authorized, securely package the item in its original clinical packaging and send it to our provided return address.

Processing Your Refund

Once your return is received and inspected, we will notify you regarding the approval of your refund. If approved, the amount will be automatically credited via your original payment method or a selected alternative within a few business days.

Exchange Policy

We will facilitate an exchange if the item delivered does not match your original order. To be eligible for an exchange:

The product must be unopened, unused, and in its original packaging.
The request must be made within 15 days of delivery.

The Efficient Exchange Method: To receive your intended product as quickly as possible, we recommend returning the incorrect item for a refund and placing a new order simultaneously.

How to Request an Exchange:

Email us at elyriaskincare@gmail.com with “Exchange Request” in the subject line.
Provide your Order Number and clear details of both the item ordered and the item received.
Dispatch the incorrect item back to us in its original, sealed condition.

Non-Returnable Items

To ensure the safety and quality of our inventory, we cannot accept returns for:

Products where the shipping box or seal has been opened or tampered with by the customer.
Items purchased during clearance sales.
Gift cards.

Order Cancellation

If you need to cancel an order, please contact us within 24 hours of placement.

Phone/WhatsApp: +92 331 6056888
Policy: If the order has already been dispatched from our facility, we will be unable to cancel it.

Elyria Skincare

Islamabad, Pakistan